(408) 374-0900

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Bay
122 Orchard City Drive
Campbell, CA 95008

(408) 374-0900
Mon - Fri 10 - 5
Sat 11 - 2

Beach
3045 Porter Street
Soquel, CA 95073

(831) 477-9800
Open by appointment

License #575006 

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Questions to Ask References PDF Print E-mail
Helpfull Tips

Questions to Ask References 

Here is a list of questions you might want to consider asking a prospective remodeler’s past clients. Ask them all or select the ones you feel are most important to you.

Also see our Questions to Ask Prospective Remodelers and Establishing Your Remodeling Priorities.

  1. What was the nature of the project the remodeler did for them?
  2. When was it done?
  3. Was it their first time remodeling?
  4. If not, how did this project compare to others they were involved with?
  5. Do they have any relationship to the remodeler other than as homeowner/remodeler?
  6. Was the project completed on time?Was the project completed on budget?
  7. Did the field crew and any subcontractors keep the work area and your home as neat and clean as you thought they should have?
  8. How would they rate their satisfaction with the remodeler? Their staff? Their subcontractors? The way they resolved problems?
  9. How satisfied were they with the results?
  10. Were there any additional costs after the final contract price was established? Were they approved in advance or surprises? Did the homeowner feel they were fair?
  11. Were there any surprises during the project? If so, what were they and how were they handled?
  12. Was the work as good as they represented it would be?
  13. Was it easy to work with the crew, management and accounting?
  14. Was communicating with the field and office staff easy or difficult? If so in what ways?
  15. Were you kept informed about the schedule and what was going to happen when?
  16. Would they use the remodeler again?
  17. Would they recommend the remodeler to their best friends?
  18. Have they sent others to the remodeler and were they happy with the results?

 

 

The Gridley Difference

The Gridley Difference Watch the video

Helpful Tips

Priced For Problems 

Unlike when purchasing mass–produced, brand-name products, which are identical to each other regardless of the price, comparing the prices of remodeling firms is rarely the best indicator of the value you will receive. 

Read more...
 

Testimonials

"You did it again! We hereby give you a gold star for being:
• cooperative
• pleasant
• punctual
• considerate
• professional
• perfectionists
And just plain great to work with.
"

-B&B Galarneaus

 
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© The Gridley Company, Inc. 122 Orchard City Drive, Campbell, CA 95008 - (408) 374-0900 and 3045 Porter Street, Soquel, CA 95073 - (831) 477-9800

The Gridley Company is one of the premier design/build remodeling contractors in the San Jose Bay Area servicing Santa Cruz, Campbell, Los Gatos, and
Mountain View, providing award winning kitchen design and renovation, bathroom design and renovation, and room additions.

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